Age Verification Policy

This Age Verification Policy explains how joylixnz.com (“JoylixNZ,” “we,” “us”) restricts access to users who are at least the legal age required to use our services.

1) Minimum age requirement

You must be at least 20 years old to use our casino-style features, which reflects the legal age for gambling-style entertainment in New Zealand. Where local law sets a higher minimum, that higher age applies. We do not knowingly permit use by minors.

2) Age-gate and self-attestation

• When you access age-restricted areas or create an account, you may be asked to confirm your date of birth and attest you meet the minimum age.
• If you indicate you are underage, access may be blocked and/or account creation may be prevented.

3) Verification methods (when we verify)

We may verify age when required by law, to enforce our terms, or to investigate suspected underage use or fraud. Verification may include:

• Document review (e.g., government-issued ID showing date of birth; we may request additional information to confirm authenticity).
• Knowledge/device checks (e.g., account history, payment risk signals, IP/location indicators), consistent with applicable law.
• Third-party checks: we may use identity/age verification providers to validate information you submit. Providers may return a match/no-match result and/or a risk score.

4) Handling suspected minors

• We may restrict features, pause withdrawals/redemptions (if applicable), or suspend an account while age is verified.
• If we determine an account is used by a minor, we may terminate the account and take additional steps required by law or our terms, including blocking future access.

5) Appeals and how to verify your age

If you believe your access was restricted in error, contact us with your name, account email, and a brief explanation. We may ask for proof of age. If you submit documents, please redact non-essential information (for example, you may cover your ID number if not required for verification).

6) Data handling

Information used for age verification is handled in accordance with our privacy practices. We use it to verify eligibility, prevent underage access, and meet legal obligations. We retain verification records only as long as necessary for these purposes, subject to applicable law and legitimate business needs.