Responsible Gambling

Know the basics

• Set a budget and time limit before you start; stop when either is reached.
• Only gamble with money you can afford to lose; avoid borrowing or using credit.
• Take regular breaks; don’t gamble when stressed, tired, or under the influence.
• Chasing losses increases risk—losses are part of gambling.
• If you are under the legal gambling age in New Zealand (20+ for our services), do not participate.

Session & spend reminders

Use timers/alarms on your device and track spend in real time. If our product provides session limits, deposit/spend limits, or reality checks, enable them in your account settings.

Cooling-off & self-exclusion

If you need a break, request a cooling-off period (short-term) or self-exclusion (longer-term). Where available, exclusions prevent access for the selected duration and may restrict marketing. To request help, contact us:

New Zealand help resources

• Gambling Helpline Aotearoa: 0800 654 655, 24/7 confidential support and nationwide referrals.
• Safer Gambling Aotearoa: regional treatment and counselling providers across New Zealand.
• 1737 — Need to Talk?: call/text 1737 if you or someone else is in crisis or at immediate risk.
• 1737 (Need to Talk?): 1737 (Need to Talk?) for mental health/substance use support and referrals.

If you believe a gambling product is operating illegally or you have a dispute, contact the Department of Internal Affairs (the regulator under the Gambling Act 2003) and consider lodging a consumer complaint at Consumer Protection NZ.